- How long will it take to get my order?
In-stock items will ship in 3 business days. Items that need to be manufactured usually ship in 3 weeks but can change depending on the time of year. Based on where you are located, allow for up to a week delivery time. Ask one of our Friendly Fashion Consultants about your particular shipping time.
- How can I expedite my order to meet my performance date?
- The item I need to order is not shown in this year's catalog, is it still available?
- Can individuals order?
- How do I know what size to order?
- Will we need to alter the garments?
Dresses, skirts and pants need to be hemmed so they fit your height. Formal Fashions, Inc. does not hem or alter any of these items. All of our garments are EZ-Fit designed with groups in mind. Our dresses have an A-line cut with sash ties in the back to create a perfect waist every time. Just hem to your desired length and you are ready to go.
- How can I check to see where my package is?
- Can I pay with a District/School Purchase Order?
- How can I pay if we are ordering from an activity fund, booster group or another organization?
- What are your payment terms and methods?
1. Organization checks, activity fund, money orders or cashiers checks - NO PERSONAL CHECKS.
2. Credit Cards - Visa, MasterCard and American Express.
3. Principal Guarantee - Signed statement by principal that the order will be paid net 7 days.
4. Official Purchase Order: This must be an approved/signed Purchase Order.
- Do you accept Exchanges or Returns?
Returns & Exchanges on returnable items must be done within 30 days of receipt. They will incur a restocking fee (in-stock items: 10% & manufactured items: 20%). Garments MUST be in new unused condition with all tags and labels intact. Garments that are soiled, altered, damaged, worn or washed will not be accepted. Special orders, special cuts or non featured items are non-returnable and non-exchangeable.
Send all returns and exchanges to:
Formal Fashions, Inc.
1500 West Drake Drive
Tempe, AZ 85283
- What is the difference between a Sample Order and a Size Run Order?
- How can I be sure that you have received my order?
- Do you offer same day shipping?
- If I order instock and manufactured items will they arrive in 2 shipments?