- How long will it take to get my order?
- How can I expedite my order to meet my performance date?
- The item I need to order is not shown in this year's catalog, is it still available?
- Can individuals order?
- How do I know what size to order?
- Will we need to alter the garments?
- How can I check to see where my package is?
- Can I pay with a District/School Purchase Order?
- How can I pay if we are ordering from an activity fund, booster group or another organization?
We accept money orders, certified checks, organization checks, or credit cards. All payments must be received before the order will be released for shipping.
- What are your payment terms and methods?
1. Organization checks, activity fund, money orders or cashiers checks - NO PERSONAL CHECKS.
2. Credit Cards - Visa, MasterCard and American Express.
3. Principal Guarantee - Signed statement by principal that the order will be paid net 7 days.
4. Official Purchase Order: This must be an approved/signed Purchase Order.
- Do you accept Exchanges or Returns?
Returns & Exchanges on returnable items must be done within 30 days of receipt. They will incur a restocking fee (in-stock items: 10% & manufactured items: 20%). Garments MUST be in new unused condition with all tags and labels intact. Garments that are soiled, altered, damaged, worn or washed will not be accepted. Special orders, special cuts or non featured items are non-returnable and non-exchangeable.
Send all returns and exchanges to:
Formal Fashions, Inc.
1500 West Drake Drive
Tempe, AZ 85283
- What is the difference between a Sample Order and a Size Run Order?
Sample items are provided for "hands on" viewing of our garments. We will provide one size of the item you are interested in to assist in your decision making for your group. We ask that you return the sample to us within 15 days. Size runs are for once you have chosen the perfect item and colors for your group. This is recommended for group sizes 25 or more. You can request a variety of sizes in that item for your group to try on. These sizes become a part of your final order, as they are not for return or exchange.
- Do I receive a Sales Order Confirmation?
Yes, you will receive a Sales Order confirmation within 24 hours of placing your order. It is very important that you review your Sales Order Confirmation for expected ship date, shipping method and time needed to arrive, to ensure making your performance date in a timely manner. This also gives you the opportunity to review style, sizes and billing information. If you need to make a change contact one of our friendly fashion consultants. Changes must be made by 10am PST the following business day after you receive your Sales Order confirmation.
- Do you offer same day shipping?