watch video about Formal Fashions Inc.

  • How long will it take to get my order?
    • In-stock items will ship within 2-3 business days. Items that need to be manufactured will ship in 2-4 weeks depending on the time of year. Depending on where you are located, allow for up to a week delivery time.

  • How can I expedite my order to meet my performance date?
    • At Formal Fashions, Inc. we try to do whatever it takes to meet your performance date. Rush fees may apply for manufactured items. Please contact a fashion consultant @ 1-800-528-7909 for more information.

  • The item I need to order is not shown in this year's catalog, is it still available?
    • Yes, in most cases. We do our best to accommodate you and provide consistency from year to year.

  • Can individuals order?
    • Yes, and we can ship directly to your residence or business.

  • How do I know what size to order?
    • FFI highly recommends using measurements and our size charts. Our patterns and designs may require you to wear a different size with us than what you may typically wear in department sizes. Watch our "How to measure" video for instructions on how to take your measurements. Then simply click on the size charts to find your correct size or provide your measurements and Formal Fashions Inc. would be happy to assist you with sizing!

  • Will we need to alter the garments?
    • Dresses, skirts and pants need to be hemmed so they fit your height. Formal Fashions, Inc. does not hem or alter any of these items.

  • How can I check to see where my package is?
    • FedEx will automatically send you an email with your tracking number once your order has shipped. If you don't receive an email confirmation then contact us @ 1-800-528-7909 and we can track the package for you.

  • Can I pay with a District/School Purchase Order?
    • Yes. Payment is due within 30 days from the day of invoice (ship date). We must receive a copy of the PO before we can release the order to ship. Purchase orders are accepted via mail, e-mail or fax.

  • How can I pay if we are ordering from an activity fund, booster group or another organization?
    • We accept money orders, certified checks, organization checks, or credit cards. All payments must be received before the order will be released for shipping.

  • What are your payment terms and methods?
    • 1. Organization checks, activity fund, money orders or cashiers checks - NO PERSONAL CHECKS.
      2. Credit Cards - Visa, MasterCard and American Express.
      3. Principal Guarantee - Signed statement by principal that the order will be paid net 7 days.
      4. Official Purchase Order: This must be an approved/signed Purchase Order.

  • Do you accept Exchanges or Returns?
    • Returns & Exchanges on returnable items must be done within 30 days of receipt. They will incur a restocking fee (in-stock items: 10% & manufactured items: 20%). Garments MUST be in new unused condition with all tags and labels intact. Garments that are soiled, altered, damaged, worn or washed will not be accepted. Special orders, special cuts or non featured items are non-returnable and non-exchangeable.

      Send all returns and exchanges to:

      Formal Fashions, Inc.
      1500 West Drake Drive
      Tempe, AZ 85283

  • What is the difference between a Sample Order and a Size Run Order?
    • Sample items are provided for "hands on" viewing of our garments. We will provide one size of the item you are interested in to assist in your decision making for your group. We ask that you return the sample to us within 15 days. Size runs are for once you have chosen the perfect item and colors for your group. This is recommended for group sizes 25 or more. You can request a variety of sizes in that item for your group to try on. These sizes become a part of your final order, as they are not for return or exchange.

  • Do I receive a Sales Order Confirmation?
    • Yes, you will receive a Sales Order confirmation within 24 hours of placing your order. It is very important that you review your Sales Order Confirmation for expected ship date, shipping method and time needed to arrive, to ensure making your performance date in a timely manner. This also gives you the opportunity to review style, sizes and billing information. If you need to make a change contact one of our friendly fashion consultants. Changes must be made by 10am PST the following business day after you receive your Sales Order confirmation.

  • Do you offer same day shipping?
    • Yes, FFI can ship same day if the items you are requesting are available in our inventory and don't require manufacturing. We would be happy to do a "Walk thru" moving your order to the front of the line. This will incur an additional charge of 10%.